Privacy Notice

Last Updated: 1 August 2026

At lumiazos.com, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Notice explains how we collect, use, protect and share your personal data when you visit or make a purchase from lumiazos.com.

1. Information We Collect

We collect information to provide you with a smooth and secure shopping experience.

Information You Provide

When you place an order, create an account, subscribe to our emails or contact customer support, we may collect:

  • Your name
  • Email address
  • Telephone number
  • Delivery and billing addresses
  • Order and account information
  • Payment-related information
  • Messages or enquiries you send to us

Information Collected Automatically

When you browse lumiazos.com, we may automatically collect:

  • Your IP address
  • Device, browser and operating-system information
  • Pages viewed and links selected
  • Shopping-basket and checkout activity
  • Information collected through cookies and similar technologies

2. How We Use Your Information

We may use your personal data to:

  • Fulfil orders: Process payments, arrange delivery and send order confirmations and tracking updates.
  • Provide customer support: Respond to enquiries and help with orders, returns, refunds or account issues.
  • Improve your experience: Personalise your experience and improve lumiazos.com, our services and our product selection.
  • Communicate with you: Send service messages and, where you have agreed, news, product updates and special offers.
  • Protect our customers and business: Detect and prevent fraud, unauthorised transactions, misuse and security incidents.
  • Meet legal requirements: Keep appropriate records and comply with applicable laws.

We use personal data where it is necessary to fulfil our contract with you, meet a legal obligation, support our legitimate business interests or where you have given consent.

3. Data Protection and Security

Your data security is important to us. We use reasonable technical and organisational measures to protect your personal data, including secure connections, restricted access and trusted service providers.

Payment information is processed securely by our payment providers. lumiazos.com does not generally receive or store your complete credit or debit card details.

Although we take reasonable steps to protect your information, no online service or method of electronic storage can be guaranteed to be completely secure.

4. Sharing Your Information

lumiazos.com does not sell your personal data to third parties for their own unrelated use.

We may share information with trusted providers that help us operate our shop and serve you, including:

  • Shopify and website service providers
  • Payment providers
  • Warehouses, fulfilment partners and delivery companies
  • Customer-support and email providers
  • Fraud-prevention and security services
  • Analytics and advertising partners
  • Professional advisers or public authorities where required by law

Some providers may process information outside the United Kingdom. Where this happens, we take appropriate steps to protect personal data in accordance with applicable UK data protection law.

5. Advertising and Marketing Partners

With your consent where required, certain partners may use cookies, pixels or similar technologies on lumiazos.com to measure advertising and show promotions that may be relevant to you.

Our partners may include:

Information collected by these partners is also governed by their own privacy policies. You can manage your preferences through the cookie settings on lumiazos.com.

6. Cookies

Yes, we use cookies.

Cookies are small files placed on your device that help websites recognise your browser, remember choices and provide certain features.

We may use:

  • Strictly necessary cookies: Required for essential features such as the shopping basket, checkout, account security and payment processing.
  • Analytics and performance cookies: Help us understand how visitors use lumiazos.com and improve the shopping experience.
  • Marketing cookies: Help us and our partners measure advertising and show more relevant promotions.

Where required, analytics and marketing cookies are used only after you have given consent. You can accept, reject or change your preferences through the cookie settings on lumiazos.com. You may also control cookies through your browser settings, although some features may not work properly if certain cookies are disabled.

For more information about cookies used by Shopify, please visit the Shopify Cookie Policy.

7. Marketing Emails

If you choose to subscribe, we may send you information about new products, seasonal ideas, promotions and special offers.

You can unsubscribe at any time by selecting the unsubscribe link at the bottom of any marketing email or by contacting service@lumiazos.com.

You may still receive essential service emails about your orders, payments, returns, refunds or account security.

8. How Long We Keep Your Information

We keep personal data only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud and meet legal requirements.

When information is no longer needed, we will delete or anonymise it where reasonably possible.

9. Your Privacy Rights

Under UK data protection law, you may have the right to ask us to:

  • Provide a copy of the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Delete your personal data in certain circumstances
  • Restrict or object to certain uses of your personal data
  • Provide certain information in a portable format
  • Withdraw your consent at any time

To make a request, contact service@lumiazos.com. We may ask for information to confirm your identity before completing your request.

If you are unhappy with how your personal data has been handled, you also have the right to complain to the UK Information Commissioner's Office at ico.org.uk.

10. Children's Privacy

lumiazos.com does not knowingly collect personal data from children under the age of 13. If you believe a child has provided personal data to us, please contact us and we will take appropriate steps to remove it.

11. Third-Party Links

lumiazos.com may contain links to third-party websites or services. These third parties operate independently and have their own privacy notices. lumiazos.com is not responsible for the content or privacy practices of third-party websites.

12. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. Any changes will be published on this page, and the date at the top will show when it was last updated.

13. Contact Us

If you have any questions about this Privacy Notice or how your personal data is handled, please contact us:

Email: service@lumiazos.com