Shipping Policy
At lumiazos.com, we want every order to reach you safely and with clear updates along the way. This Shipping Policy explains how orders are processed, dispatched and delivered.
1. Order Processing
Once your order has been placed, it will be reviewed, prepared and packed for dispatch.
Processing may take longer during busy periods, public holidays, product launches or unusually high order volumes. If a significant issue affects your order, we will contact you using the email address provided at checkout.
When your order has been dispatched, you will receive a shipping confirmation email.
2. Shipping Charges
Any shipping charge that applies to your order will be displayed at checkout before you complete your purchase.
Shipping charges may vary depending on the destination, products ordered, parcel size and available delivery service.
3. Where Orders Are Dispatched From
Where limited stock is available in our UK warehouse, your order may be dispatched locally.
Other products may be dispatched directly from one of our international fulfilment centres or manufacturing partners. This helps us offer a wider and more flexible product selection without holding unnecessary stock in one location.
If your order contains more than one product, the items may be dispatched separately from different locations.
4. Delivery Estimates
Any delivery estimate shown at checkout, in an order confirmation or in tracking information is provided for guidance only and is not a guaranteed delivery date.
Delivery can be affected by factors outside our reasonable control, including:
- Carrier disruption or high parcel volumes
- Customs processing or inspections
- Severe weather and transport disruption
- Public holidays
- Incorrect or incomplete delivery information
- Remote or restricted delivery locations
We will provide updates where reasonably possible, but we cannot guarantee a particular delivery date.
5. Order Tracking
Once tracking is available, your shipping confirmation email will include a tracking number or tracking link.
Tracking information may not update immediately after a shipping label is created. Please allow time for the carrier to receive and scan the parcel.
If your tracking information has not updated for an extended period or appears incorrect, contact service@lumiazos.com with your order number.
6. Split Shipments
Items within the same order may arrive in separate parcels. This can happen when products are stored in different fulfilment locations.
Where separate tracking details are available, they will be provided by email. You will not be charged an additional shipping fee solely because we divide an order into more than one parcel.
7. Shipping Destinations
lumiazos.com ships to many destinations worldwide. Available delivery locations are confirmed during checkout.
If we are unable to deliver to your address after an order has been placed, we will contact you and refund any amount paid for the affected items.
8. Customs, Duties and Taxes
International orders may be reviewed by customs authorities in the destination country.
Any taxes, duties or mandatory charges collected by lumiazos.com will be shown at checkout. Where charges are not collected by us and are imposed by the destination country's authorities, the recipient may be responsible for paying them where applicable.
Customs rules vary by country. lumiazos.com is not responsible for delays caused by customs processing, inspections or requests for additional information, but we will assist with available shipping information where reasonably possible.
9. Address Changes and Order Cancellations
Please check your delivery address carefully before placing your order.
If you need to change an address or request a cancellation, contact service@lumiazos.com as soon as possible. We will try to help, but changes cannot be guaranteed once an order has entered processing or been dispatched.
lumiazos.com is not responsible for delivery problems caused by an incorrect or incomplete address supplied at checkout. Additional delivery costs may apply if a parcel must be sent again because the original address was incorrect.
10. Lost, Damaged or Incorrect Parcels
Products remain at our risk until they come into your physical possession, or the possession of a person you have identified to receive them, except where applicable law provides otherwise.
If your parcel appears to be lost, arrives damaged or contains the wrong product, contact service@lumiazos.com as soon as reasonably possible.
Please include:
- Your order number
- A description of the issue
- Photographs of the parcel and product, where relevant
- Any available tracking or delivery information
We will review the issue and arrange an appropriate solution in accordance with our policies and your statutory rights. Depending on the circumstances, this may include a replacement or refund.
11. Failed or Refused Delivery
If a delivery attempt is unsuccessful, the carrier may leave instructions or make the parcel available for collection.
If a parcel is returned because delivery was refused, it was not collected or the address was incorrect, please contact us. Any refund or redelivery will be considered in accordance with the circumstances, our Return and Refund Policy and applicable consumer law.
12. Contact Us
If you have questions about shipping or need help with an order, contact:
Email: service@lumiazos.com
Website: lumiazos.com
Please include your order number so that we can assist you more efficiently.