Return Policy

We want you to be pleased with every purchase from lumiazos.com. If you change your mind or are not satisfied with an item, you may request a return within 180 days of receiving it.

Return Eligibility

To qualify under our voluntary 180-day returns guarantee, the item must:

• Be unused and in the same condition in which you received it;
• Include any original tags, accessories and components;
• Be returned in its original packaging;
• Be accompanied by your receipt or other proof of purchase.

How to Request a Return

Before returning an item, please contact us at service@lumiazos.com.

Please include:

• Your order number;
• Your full name;
• The item you wish to return;
• The reason for the return;
• Photographs, if the item is damaged, faulty or incorrect.

We will review your request and provide the appropriate return instructions. Please do not send an item back without contacting us first.

Refunds

Once your return has been received and inspected, we will let you know whether your refund has been approved. Approved refunds will be issued to your original payment method. The time taken for the funds to appear will depend on your bank or payment provider.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible with your order number and clear photographs of the item and packaging. We will review the issue and arrange an appropriate solution.

This 180-day returns guarantee is offered in addition to your statutory rights and does not affect your rights under UK consumer law.